Repair & Exchange

Microline PENTAX Instrument Repair & Exchange Program

The Microline PENTAX instrument Repair and Exchange program guarantees 48 hour or less "In-Plant" turnaround for all instruments returned for repair. Microline PENTAX objective is to furnish our customers rapid replacement of returned product with “like-new” manufacturing plant refurbished equivalent product. Upon receipt of the returned instrument, Microline PENTAX will ship a Microline PENTAX manufactured rebuilt equivalent unit. At the discretion of the customer, they may specify that the returned instrument be repaired and returned, otherwise, the factory will ship an equivalent factory rebuilt instrument from Microline PENTAX inventory.

In the event that a hospital requires an immediate replacement instrument, Microline PENTAX also offers immediate shipment of a replacement before receiving returned instrument. In order to ship product we require a hospital and distributor hard copy of the Purchase Order. There will be a charge at full cost until the instruments are returned to and received by Microline PENTAX.

The many benefits offered with the Microline PENTAX Repair and Exchange Program include:

  • Fast, efficient replacement of returned product resulting in improved levels of customer satisfaction.
  • Minimal instrument downtime which translates to lower operating costs and higher instrument utilization.
  • The confidence which results from knowing that these “Genuine Factory Rebuilt” instruments are manufactured to Microline PENTAX exacting quality standards using genuine Microline PENTAX components and product testing standards, and all products are backed by the Microline PENTAX Exclusive Warranty Program.
  • Rapid replacement of product which compliments effective in-servicing programs.
  • Easy replacement product ordering process by utilizing the existing Returned Goods Authorization procedure.

Ordering replacement product using the Repair and Exchange Program is fast and easy.

To obtain replacement product simply follow these 3 easy steps:

  1. Contact Microline PENTAX Repair and Exchange Department (rga@microlinepentax.com) to obtain Returned Goods Authorization Number (RGA).
  2. Sterilize and package all products to be returned together with Documentation of Decontamination.
  3. Ensure RGA Number is written and clearly visible on the outside of package so that Microline PENTAX can properly acknowledge receipt of the returned instrument.

Microline PENTAX RENEW™ PRODUCT CONVERSION UPGRADE PROGRAM

With the introduction of the ReNew™ IV product line, Microline PENTAX no longer repairs or replaces the ReNew™ II line. Please contact Microline PENTAX or your distributor regarding pricing on "upgrades" and our repair and exchange program.

Return Policy:

Returns must be made within 30 days of shipment and must be in original, unopened packaging. Disposable products must be returned in complete, unopened cases. Returned product is subject to a 25% restocking charge based on the original purchase price.

Prior to returning any instrument for repair, contact Microline PENTAX Repair and Exchange Department to obtain a Returned Goods Authorization number (RGA). The Repair and Exchange Department can be contacted by email (rga@microlinepentax.com) or by calling 978-922-9810. Unauthorized returns will not be accepted. All returns must be shipped freight prepaid. The instruments will be returned unrepaired to the sender if the following conditions are not met:

  • Proper cleaning and sterilization after last procedure together with a Declaration of Decontamination.
  • The instrument must be assigned an RGA number.
  • The RGA number must be clearly visible on the outside of the box in which it was shipped in.

Warranty Information:

Three Year Limited Warranty and Repair Program for all Microline PENTAX Handpieces:

  • Microline PENTAX warrants that its instruments are free from any defects in both material and workmanship.
  • Microline PENTAX shall not be held liable for any incidental or consequential damage of any kind.
  • All Microline PENTAX instruments are covered by a three year limited warranty, valid only to the original purchaser of the instruments.
  • Irrelevant of the nature of the repair, Microline PENTAX will return to the customer a "like new" instrument completely refurbished and upgraded to Microline PENTAX factory specifications.

Please contact Microline PENTAX or your distributor regarding pricing for the repair and exchange program

***Gross abuse or neglect of a Microline PENTAX instrument will void this warranty.***


***Work performed on an instrument by anyone other than Microline PENTAX will void this warranty and will subject the customer to purchase a new instrument at full cost. ***

Warranty for all Microline PENTAX Tips, Cartridges, and Accessories:

All Microline PENTAX Tips, Cartridges, and Accessories are unconditionally guaranteed against defects in material and workmanship. Microline PENTAX will, at its option and without charge, either repair or replace any tip which Microline PENTAX determines to be defective in material or workmanship when used for its intended surgical purpose.